Tag Archives: user experience

Finance

Ecommerce Is Evolving And Here’s How

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Thanks to the digital technology, we can carry out commercial transactions online. We can buy and sell items or services, pay bills, make orders, and so much more.

Online enterprises are heavily relying on this commodity. This is why we have numerous  online businesses nowadays.

The infographic below from Subscriptionly will inform you about the current and future tech trends that will influence the ecommerce sector. Some of the main trends are as follows.

Personalized Experience

Technology has enabled online businesses to give their customers personalized shopping experiences. For e-shoppers, this has engendered an engaging and satisfying shopping experience.

Businesses recorded an increase in revenue by employing this concept, since 48% of customers spend more when their experience is personalized.

Automated Customer Service

AI has transformed the way customer queries and complaints are attended to. Consumers now have their issues promptly resolved. It was reported that, this year, AI handled 45% of customer queries on its own. And it does this swiftly and effectively, which is definitely a factor that makes customer support a positive experience.

Excellent customer service is essential to building customer loyalty. In fact, 42% of customers buy more when they are served properly.

It is projected that, by 2020, AI will handle 85% of customer interactions.

Cryptocurrency

Soon, commercial transactions will be carried out with cryptocurrency. Via the use of cryptocurrency (such as Bitcoin), customers will get to make secure payments quickly and conveniently.

Also, businesses that add cryptocurrency as a payment method will make better sales. One retail outfit did and in 5 months, it generated $2million alternative currency sales and a 60% boost in new customers.

Drone Delivery

In the nearest future, e-shoppers will possibly have their purchased items delivered the same day. When this become reality, customers will be happier and businesses will undergo a rise in brand awareness and sales. The 72% of shoppers stated they would shop and spend more if same day delivery was available.

A method that is being considered to initiate same day delivery is the drone delivery. DHL tried it and recorded a 70% improvement in first-attempt deliveries, and a 90% success in resolution of customers’ critical cases. When popularized, 40% of parcels will be drone-delivered in 2 hours by 2028. For the Silo, Josh Wardini.

Future of eCommerce Infographic

Sci-Tech

Digital Habits Is Innovation Platform Founded In Milan Italy

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Digital Habits is an extension of the international design studio Habits.

Founded in Milan in 2012, it specializes in connected objects. For example, a few years ago during the 2017 edition of the Superdesign Show by Superstudio, Digital Habits examined in depth the relationship between the user, the context and controls of electronic products.
Since then, they haven’t looked back and their new prototypes go beyond the natural interfaces designed by others in the past. In fact, present multisensory systems now connect gestures, space, attention and feedbacks.

The presented products are control devices designed around humans, their anthropometry, their spaces and their best perceiving or moving abilities; they are not based on technical elements such as the size of the display, the currently available sensors or computational capability. Where need be they engineer and manufacture what does not already exist.

This is cutting edge stuff. 

These devices express a new design Humanism where the user has a central role prevailing to the underlying technology sophistication. This is a different approach from the usual ‘technological one’ where the tendency to standardize components brings also the standardization of user experiences.

Instead, Digital Habits has presented three new projects that have colour as a common thread linking the user experience, the object and the environment:


OSOUND XL: a new Air Gesture Control Bluetooth Loudspeaker, covered by colourful fabrics; Its wide size qualifies OSOUND XL as piece of smart furniture rather than just a well-designed electronic device.


COLOR SWING: an ambient light detection system of the color information of an object surface which is returned as a light feedback to the environment XVOID: a new generation of air gesture interfaces, to control light/colour intensity; for the exhibited project, the presented case is the control of white and coloured light.
Digital Habits has already won several international awards (RedDot Design, Core 77, Expo Award) and received a vast press coverage (selected by CNN as best 10 Technology objects for your home, presented on TED Talks ideas worth spreading, The Telegraph, Mashable, Gizmag, etc.). Digital habits products are available in most exclusive retailers. For the Silo, Jarrod Barker.